If you're travelling to and from Scotland it is still the law to wear your face covering for those over 12, unless you're exempt, or you may be fined. For exemptions in Scotland click here.
Face coverings in England
Please continue to wear a face covering on our trains and in our stations. Thank you for being considerate of other customers and our colleagues.
If you plan to travel on the London Underground or buses, face coverings are still mandatory for children over 11.
Is Assisted Travel still available?
Yes, if you require assistance for your journey you can book Passenger Assist when you're booking your ticket with LNER.
Alternatively, you can book assistance here. All assistance requests must be made at least two hours before your time of travel. Where your journey takes place in a morning, we recommended booking by 22:00 the day before travel.
How do I make a booking for a wheelchair user?
You can still book a place for your wheelchair on our trains. First thing's first: make sure you're on a desktop or tablet device when you're making your booking. When you’re on the 'seating preference' section click on 'assistance request' and request a wheelchair space.
We’ll forward your details to our Assisted Travel team who'll contact you to confirm the space has been reserved. If a wheelchair space isn't available on the train you've requested, they'll ask if you can travel at another time. In the worst case scenario, you may have to cancel your booking.
If you'd like to talk to someone about your specific needs, contact our Assisted Travel team on:
Let us know, at least by 22:00 the day before you travel, so we can help make sure you have a hassle-free journey. But, even if you need a hand on the day, we’ll still do everything we can for you.
Live Chat daily between the hours of 08:00 - 22:00 - on our Help and support pages.
Call 03457 225 225 daily between the hours of 08:00 - 22:00.