The current government guidance is that people should not make unnecessary travel and begin social distancing, such as avoiding going to pubs, restaurants and entertainment venues and those that can work from home should.
We are taking actions to ensure travelling on our trains is as safe as possible.
Are trains being cancelled because of Coronavirus?
There have been no confirmed train cancellations due to the Coronavirus. LNER and other train operating companies are continuing to run a normal service throughout the UK.
Can I use a train if I have Coronavirus?
No. If you have been diagnosed with Coronavirus or are showing symptoms, you should follow the advice from the NHS.
Can I use a train if I have been asked to self-isolate?
No. If you have been asked by 111 or a medical professional to self-isolate you should avoid public places and contact with other people until you are told it is safe to do so. The NHS has more information about how to self-isolate.
Can I use a train if I am showing cold or flu-like symptoms?
If you are suffering cold or flu-like symptoms or live with someone who does, you should self-isolate for 14 days. During this time, you should not use public transport and should have minimal contact with others. You can find more information about self-isolating on the NHS website.
. You should follow NHS advice to reduce the risk of catching Coronavirus:
wash your hands with soap and water often – do this for at least 20 seconds
always wash your hands when you get home or into work
use hand sanitiser gel if soap and water are not available
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin straight away and wash your hands afterwards
try to avoid close contact with people who are unwell
avoid touching your eyes, nose or mouth if your hands are not clean
How long will this book with confidence policy be in place?
This is a temporary change to support our customers at this unprecedented time, so customers can book with confidence and are not out of pocket if plans change. Please continue to visit the Coronavirus Travel Information page for the latest information.
Does the book with confidence booking policy apply if I am travelling in a few months time?
Yes, our book with confidence booking policy applies at the point at which you make your purchase, rather than when you plan to travel. It is valid until 31 April 2020.
Can I change my travel plans more than once?
Please speak to our Customer Service Team on Live Chat between the hours of 09:00-17:00 - on our Help and support pages or email customers@lner.co.uk to discuss your plans.
What if I bought my ticket through another company or website?
Please contact the company that you purchased your ticket from.