Travelling during Covid-19
Popular Searches
When is best to travel and how do I avoid busy periods?
How do I social distance on the train?
When should I be wearing a face covering? Should I wear a face covering on trains and in stations?
Do children require face coverings?
Who is exempt from wearing face coverings? What if I can’t wear a face covering for medical reasons or due to a disability?
I’m deaf and I need to lip read what staff are telling me. Can they take off their face covering to help me?
What should I do if I’m sitting in a carriage with someone who isn’t wearing a face covering?
Why are rail companies asking me to book in advance?
Is Assisted Travel still available?
How do I make a booking for a wheelchair user?
Will the ticket office be open?
Is ‘contactless’ just encouraged or now the only way to pay?
Are trains being cancelled because of Coronavirus?
Can I use a train if I have Coronavirus?
Can I use a train if I have been asked to self-isolate?
Can I use a train if I am showing cold or flu-like symptoms?
How long will this book with confidence policy be in place?
Can I change my travel plans more than once?
What if I bought my ticket through another company or website?
Refunds for your car park season ticket or PlusBus ticket
Rail travel vouchers during coronavirus
Am I am entitled to a refund or extension on my Railcard?
Are toilets still open on trains and at stations?
Are LNER providing hand sanitisers?
Can you eat and/or drink on trains?
Are ticket inspectors still operating onboard train services?
What happens when the train I want to travel on is full?
FAQ Categories
- Top Questions
- Travelling during Covid-19
- Seat reservations
- Tickets & bookings
- Refunds & delay repay
- Onboard
- LNER Perks FAQs
- In stations
- Working for LNER
- Nectar
- Freedom of Information requests
- Your Account
- Azuma FAQs
- About us
- Real-time travel alerts
- Sustainability
- LNER app
- What to do during disruption
- Accessibility
- East Coast Upgrade
- Disruption in Scotland
- Easter FAQs
- Change time of travel with Seatfrog