Travelling during Covid-19

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When is best to travel and how do I avoid busy periods?

How do I social distance on the train?

Do children require face coverings?

Who is exempt from wearing face coverings? What if I can’t wear a face covering for medical reasons or due to a disability?

Is Assisted Travel still available?

How do I make a booking for a wheelchair user?

Will the ticket office be open?

Is ‘contactless’ just encouraged or now the only way to pay?

Can I use a train if I am feeling unwell?

Can I change my travel plans more than once?

What if I bought my ticket through another company or website?

Rail travel vouchers during coronavirus

Am I am entitled to a refund or extension on my Railcard?

Are toilets still open on trains and at stations?

Are ticket inspectors still operating onboard train services?

What happens when the train I want to travel on is full?