FAQs

What will the seat reservations look like onboard an Azuma train?

You can check your ticket (both outward and return) to see if you have a seat reservation. You can check your LNER account online or on the LNER Mobile App if you bought directly from us.

  1. If you can see a coach and seat number, great - you already have a seat reservation!
  2. If you don't have a seat number, getting one is easy. Simply use this form to make a free seat reservation.

How to make a reservation

  • If you've got a flexible ticket or a Season Ticket you can make a free reservation here.
  • If you need to book assistance when you travel then this will include a reservation, find out how to book your assistance here. Please note, you can book assistance until 22:00 the day before travel.