FAQs

Are boarding ramps required for Azuma trains?

Yes, you will need a member of staff at the station to deploy the ramp for boarding and alighting the train if you need step-free access.

Our new Azuma trains have a ramp that is less steep and less uncomfortable for anyone going up or down them. Speak to a member of station staff or contact our Assisted Travel team to book assistance if you need step-free access on and off our trains. Book assistance here.