FAQs

My wheelchair or mobility scooter is slightly larger than the maximum space restrictions what can I do?

Our trains have a size restriction for both wheelchairs and mobility scooters of 1200mm x 700mm. This is to ensure you can board and travel safely and comfortably and is in line with both National Rail Conditions of Travel and international legislation. 

 

Regrettably, as many other forms of transport such as buses and taxis have similar restrictions for safety and size reasons, we are unable to offer alternative transport. If your scooter can be folded, we can offer you the use of a station wheelchair at our stations and carry the scooter as luggage instead.