FAQs

Can I get help getting on and off the train?

If you have a disability and/or mobility impairment that means you need assistance getting on and off trains, then we are happy to help. You can book assistance by either calling 03457 225 225, using our web form or visiting an LNER travel centre.

 

If you are unable to book in advance, just let a member of staff know when you arrive, and they will be happy to help you. 

 

We can offer station wheelchairs for anyone who needs assistance navigating around the station, guidance for customers who have a visual impairment and the use of ramps to board/leave trains.