Can I book assistance for my pram?
If you have a disability that means you need assistance from our staff, then you are able to book assistance at 03457 225 225, through our web form, in an LNER Travel Centre. Where possible, please let us know at least six hours before you journey or where your journey takes place in the morning, by 22:00 the day before. If you cannot book in advance you can let station staff know on the day.
If you need assistance lifting a pram onto the train but do not have a disability, you should ask a member of staff on the platform/station rather than booking assistance.
If the pram is a mobility aid/wheelchair for the person using it then assistance can be requested the same way as for any other wheelchair user.