Frequently asked questions

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Found 21 FAQs containing: "Refunds"

How long will it take for my refund to be processed?

How do I calculate my Season Ticket refund?

How do I apply for compensation for my cancelled or delayed journey?

Can I cancel tickets before I've collected them?

How do I request a refund for my Season Ticket?

I bought my ticket online and it has been delivered. How do I claim a refund?

What can I do if I want to cancel or change my travel plans due to Coronavirus?

What do I do if I want a refund?

I no longer wish to travel. How do I apply for a refund?

Where can I check the amount of refund I'm eligible for?

Is there a deadline for claiming a refund?

Can I cancel tickets that are being posted to me?

What happens if I amend/cancel or refund my booking?

Can I change my ticket or get a refund if I have accidently booked travel on an affected service?

What should I do if I've booked an LNER ticket through a retailer?

Can I claim a refund on the new ticket I have had to purchase because I forgot to carry my Railcard?

What happens if disruption affects my travel plans?

What should I do if my train is cancelled?

What should I do if I book a ticket and then an Advance fare becomes available?

What should I do if I book a ticket and then an Advance fare becomes available?