Frequently asked questions

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Found 4 FAQs containing: "Delay repay"

How do I claim Delay Repay with a mobile ticket?

Am I entitled to compensation if compensation schemes in the LNER Passenger Charter, such as Delay Repay, don't apply?

When can I claim compensation for delays to LNER services?

What happens if I buy a ticket from LNER for travel with another train operator, and my train is then delayed?