Frequently asked questions

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Found 6 FAQs containing: "Delay repay"

How can I claim Delay Repay compensation if my service is delayed?

Am I entitled to compensation if compensation schemes in the LNER Passenger Charter, such as Delay Repay, don't apply?

When can I claim compensation for delays to LNER services?

Will I be able to claim compensation for my season ticket because of all of this disruption?

Can I change my ticket or get a refund if I have accidently booked travel on an affected service?

What happens if I buy a ticket from LNER for travel with another train operator, and my train is then delayed?