Frequently asked questions

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Showing results for Delay repay

Found 40 FAQs containing: "Delay repay"

My train is cancelled. How can I complete my journey?

Will I be able to claim compensation for my season ticket because of all of this disruption?

I booked a train for another company via the LNER site. Where do I go for a refund?

How do I claim a refund for an eTicket?

Can I change my ticket or get a refund if I have accidentally booked travel on an affected service?

How do I find out if I am due compensation?

Can I change my ticket or get a refund if I have accidently booked travel on an affected service?

How do I claim a refund for an eTicket?

How much compensation am I entitled to?

Will I be able to claim compensation for my season ticket because of all of this disruption?

Will I be able to claim compensation for my season ticket because of all of this disruption?

Can I change my ticket or get a refund if I have accidently booked travel on an affected service?

What happens if you have an Advance ticket and you miss your connection due to delay or cancellation of a non-LNER train.

What train can I get if the first part of my journey is delayed and I then miss my Advance ticket train?

Our booked train was delayed, and we missed our connection - are we able to travel on a later train with no extra charge?

What happens if I buy a ticket from LNER for travel with another train operator, and my train is then delayed?

Train running over an hour late. Can I get on a different train?

How has the East Coast Upgrade been impacted by the COVID-19 outbreak?

What if there is unplanned disruption?

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