Frequently asked questions

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Found 39 FAQs containing: "Change ticket"

How do I change my ticket?

How do I change my mobile ticket?

How much does it cost to change my ticket?

Can I change my free Rewards tickets after I've booked them?

Can I reserve a seat?

Can I reserve a seat?

I no longer wish to travel. How do I apply for a refund?

What happens if I amend/cancel or refund my booking?

Will the ticket gates retain my ticket?

How do I change my contact details?

What if we change our travel arrangements?

Which journeys/ticket types are available for mobile ticket?

Will my Season Ticket work with the ticket gates?

What if I don’t have a ticket to show at the ticket gate?

What ticket delivery options are there to choose from?

Which stations have ticket vending machines?

My ticket is damaged and won’t go through the ticket gate?

Why can’t I buy tickets using the LNER Ticket Wallet app?

How do I use my m-Ticket at the station ticket barriers?

How do I get my ticket?

I’m a Season Ticket Holder and can’t book my ticket online. How do I get free Wi-Fi?

How do I get through the ticket barrier with a Self-Print ticket?

What if I need help buying the right ticket from a ticket vending machine?

Where do I find my mobile ticket(s)?

Can wheelchair users pass through the automatic ticket gates?

Why does LNER have automatic ticket gates?

What should I do if there's a problem collecting my tickets from the ticket vending machines?

How do I update my personal details?

How do I pay for my ticket?

How quickly after making a booking can I collect my tickets from a ticket vending machine?

What types of ticket are there to choose from?

The train I booked my Rewards free ticket on has been cancelled. What can I do?

Can I buy any ticket with Alexa?

What if my mobile ticket isn’t downloaded?

What if I can’t find my m-Ticket, or it doesn’t appear?

What is a Self-Print ticket?

Can someone else collect my tickets from the self-service ticket machine?

How do I activate and use my mobile ticket?

How do I get my Self-Print ticket?