Frequently asked questions

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Found 35 FAQs containing: "Change ticket"

How do I change my ticket?

How do I change my mobile ticket?

How much does it cost to change my ticket?

Can I change my free Rewards tickets after I've booked them?

I no longer wish to travel. How do I apply for a refund?

What happens if I amend/cancel or refund my booking?

Can I reserve a seat?

Can I reserve a seat?

Will the ticket gates retain my ticket?

How do I change my contact details?

What if we change our travel arrangements?

Which journeys/ticket types are available for mobile ticket?

Will my Season Ticket work with the ticket gates?

What if I don’t have a ticket to show at the ticket gate?

What ticket delivery options are there to choose from?

Can I take my pet on an Azuma train?

Which stations have ticket vending machines?

My ticket is damaged and won’t go through the ticket gate?

How do I use my m-Ticket at the station ticket barriers?

Why can’t I buy tickets using the LNER Ticket Wallet app?

How do I get my ticket?

How do I get through the ticket barrier with a Self-Print ticket?

What if I need help buying the right ticket from a ticket vending machine?

Can wheelchair users pass through the automatic ticket gates?

I’m a Season Ticket Holder and can’t book my ticket online. How do I get free Wi-Fi?

Where do I find my mobile ticket(s)?

Why does LNER have automatic ticket gates?

How do I pay for my ticket?

What should I do if there's a problem collecting my tickets from the ticket vending machines?

How do I update my personal details?

How quickly after making a booking can I collect my tickets from a ticket vending machine?

What types of ticket are there to choose from?

The train I booked my Rewards free ticket on has been cancelled. What can I do?

Can I buy any ticket with Alexa?

What if my mobile ticket isn’t downloaded?