Frequently asked questions

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Top Questions

My train was cancelled and I decided not to travel. Can I get a refund?

Is it safe to travel on a train?

Can I use a train if I am feeling unwell?

Are there any promotions for LNER?

What catering services do you offer on your trains?

How do I use Let’s Eat At My Seat?

Do you offer a student discount?

How do I change my ticket?

How much does it cost to change my ticket?

I no longer wish to travel. How do I apply for a refund?

Can I reserve a seat?

Rail travel vouchers during coronavirus

Are trains still running?

When is best to travel and how do I avoid busy periods?

How do I social distance on the train?

Do I need to wear a face covering on the train?

Can I take my bike with me onboard the train?

How do I request a refund for my Season Ticket?

What ticket delivery options are there to choose from?

At what age do children have to pay to travel?

Can I cancel tickets before I've collected them?

How do I make a booking for a wheelchair user?

When will your Advance tickets be on sale?