Frequently asked questions

Popular Searches

Top Questions

My train was cancelled and I decided not to travel. Can I get a refund?

Can I use a train if I am feeling unwell?

Are there any promotions for LNER?

What food and drink do you offer on your trains?

How do I use Let’s Eat At My Seat?

Do you offer a student discount?

How do I change my ticket?

How much does it cost to change my ticket?

I no longer wish to travel. How do I apply for a refund?

Can I reserve a seat?

When is best to travel and how do I avoid busy periods?

How do I social distance on the train?

Can I take my bike with me onboard the train?

How do I request a refund for my Season Ticket?

At what age do children have to pay to travel?

How do I make a booking for a wheelchair user?

When will your Advance tickets be on sale?