Frequently asked questions

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Top Questions

Where is my booking reference?

Do I need to wear a face covering on the train?

Can I take my bike with me onboard the train?

Is Alcohol allowed onboard?

Upgrade to First Class onboard

What food and drink do you offer on your trains?

Do you offer a student discount?

Are there any promotions for LNER?

I no longer wish to travel. How do I apply for a refund?

My train was cancelled and I decided not to travel. Can I get a refund?

LNER train seat maps

Can I reserve a seat?

When is best to travel and how do I avoid busy periods?

How do I social distance on the train?

At what age do children have to pay to travel?

How do I make a booking for a wheelchair user?