Thank you for contacting the LNER Customer Solutions team.

Due to the recent service disruption we have received a large volume of customer contact and this means it’s taking us longer to process your claim or complaint than we would like. We aim to respond to all written correspondence within 10 working days.
If your enquiry relates to lost property and your train terminated at one of the following stations then please contact the lost property offices directly on 0330 024 0215.
If your enquiry is time critical, please do not hesitate to contact us on 03457 225333, Monday to Sunday 07:00-22:00 and we will of course be happy to help.
Thank you again for contacting LNER.
LNER Customer Solutions Team