Get In Touch

We’re very sorry to hear that you’re unhappy with our ticket buying process or our facilities. Please let us know exactly what the issue is and we’ll look into it as soon as possible, via the below form.

We have also partnered with Resolver.co.uk, an independent complaint service, aiming to help achieve a fair outcome for all. You can raise a complaint using Resolver’s simple online process. This will then be sent to our in-house team to review and resolve your concerns as soon as possible.

I want to make a complaint about your ticket buying process / facilities

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1. Your details
2. Journey details
Have you already bought your ticket? *

To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

3. Your feedback
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