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We’re very sorry to hear that you’re unhappy with our ticket buying process or our facilities. Please let us know exactly what the issue is and we’ll look into it as soon as possible, via the below form.

I want to make a complaint about your ticket buying process / facilities

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1. Your details

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2. Journey details

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To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

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