Get In Touch

We’re very sorry to hear there was a problem with a member of our team. Let us know exactly what happened using the form below and we’ll look into the matter as soon as possible.

We have also partnered with Resolver.co.uk, an independent complaint service, aiming to help achieve a fair outcome for all. You can raise a complaint using Resolver’s simple online process. This will then be sent to our in-house team to review and resolve your concerns as soon as possible.

I want to make a complaint about a member of your team

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1. Your details
2. Journey details
Were you travelling with LNER?
Were you at a LNER station?
Did you call LNER?
Booking date
Departure date
Departure time

To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

3. Your feedback
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