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Claim for a cancelled train

Let us say sorry with a snappy refund

We're sorry your train was cancelled, we’ll get you your money back as quickly as possible. How you claim depends on what kind of ticket you bought, and where you bought it.

Refunds for eTickets

If you bought your ticket with LNER on the app or website, login to your account to request a refund

  1. Follow the steps below to claim a refund
  2. To view your claim go back into Your bookings and the ticket you've cancelled to see the status 
  3. Once your refund is processed we'll email you to confirm.

If you didn't book with us please go to the place you originally bought your ticket.

If you have printed tickets (the credit card size or paper orange tickets)

If you have Advance tickets that you bought on this site, then you need to send them back to us. Please print out and complete our refund form, then post it to us along with your tickets here:

LNER Refunds
PO BOX 1259
Crawley
RH10 0JR