Get In Touch

We’re very sorry to hear that you’re unhappy with something to do with our ticket prices or terms. Please let us know exactly what the issue is and we’ll look into it as soon as possible via the form below.

We have also partnered with Resolver, an independent complaint service, aiming to help achieve a fair outcome for all. You can raise a complaint using Resolver’s simple online process. This will then be sent to our in-house team to review and resolve your concerns as soon as possible.

To find out more about Resolver and how to make a claim, click the Resolver link to leave our website and visit the Resolver website here.

Please note by using the Resolver service, their terms and conditions and privacy policy will then apply.

I want to make a complaint about your ticket prices/terms

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1. Your details
2. Journey details
Have you already bought your ticket? *

To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

3. Your feedback
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