Get In Touch

I want to make a complaint about your ticket prices/terms

We’re very sorry to hear that you’re unhappy with something to do with our ticket prices or terms. Please let us know exactly what the issue is and we’ll look into it as soon as possible.

For further information about complaints please see the European Commisson's online dispute resolution website.

* Indicates a required field

1. Your details

Title *

First name *

Surname *

Postcode

Or enter address manually

Address Line 1

Address Line 2

Address Line 3

Town / City

Postcode

Use a different postcode

Email address *

Contact number

2. Journey details

Have you already bought your ticket? *

Yes

Booking reference

Ticket Type

Where did you buy your ticket

Upload a picture of your ticket

To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

3. Your feedback

Your comments *

4. Please answer this simple question to help us reduce spam

What is the result of 2 + 2? *

4 3 2 1

Service updates (2)