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I want to make a complaint about your ticket prices/terms

We’re very sorry to hear that you’re unhappy with something to do with our ticket prices or terms. Please let us know exactly what the issue is and we’ll look into it as soon as possible.


For further information about complaints please see the European Commisson's online dispute resolution website.

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1. Your details
2. Journey details
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To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

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