Service updates (4)

Get In Touch

I want to make a complaint about a member of your team

We’re very sorry to hear that you’re unhappy with one of our team. Let us know exactly what happened and we’ll look into the matter as soon as we can.

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1. Your details

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First name *

Surname *

Postcode

Or enter address manually

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Town / City

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Email address *

Contact number *

2. Journey details

Were you travelling with LNER?

Yes

Were you at a LNER station?

Yes

Did you call LNER?

Yes

Booking date

Departing station

Destination station

Departure date

Departure time

Hour Minute

Upload a picture of your ticket

To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

3. Your feedback

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