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I want to make a complaint about a member of your team

We’re very sorry to hear that you’re unhappy with one of our team. Let us know exactly what happened and we’ll look into the matter as soon as we can.

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1. Your details
2. Journey details
Were you travelling with LNER?
Were you at a LNER station?
Did you call LNER?
Booking date
Departure date
Departure time

To help us respond to your request as efficiently as possible it would be helpful for you to provide us with a copy of your tickets. If you cannot do this right now please retain your tickets and/or your booking confirmation as we may request this documentation at a later stage.

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