Get In Touch

We’re very sorry to hear there was a problem with your journey. Let us know exactly what happened using the form below and we’ll look into the matter as soon as possible.

We have also partnered with Resolver, an independent complaint service, aiming to help achieve a fair outcome for all. You can raise a complaint using Resolver’s simple online process. This will then be sent to our in-house team to review and resolve your concerns as soon as possible.

To find out more about Resolver and how to make a claim, click the Resolver link to leave our website and visit the Resolver website here.

Please note by using the Resolver service, their terms and conditions and privacy policy will then apply.

I want to make a complaint about my journey

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1. Your details
2. Journey details
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