Monthly Season Tickets

If you bought your Season Ticket directly from us, we can generally give you a refund under the following circumstances:

• In the case of an annual Season Ticket: provided there are 7 or more weeks validity remaining. Annual Season tickets typically have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date.
• In the case of a Season Ticket valid between one and ten months: provided there are seven days (or more) validity remaining.
• In the case of a weekly Season Ticket: provided there are three days (or more) validity remaining.

We are currently working to normal timelines for processing Season ticket refunds of 14 working days. You can see an estimate of your Season ticket refund using our Season ticket refund calculator.

To claim for a Season Ticket refund, please email your ticket image to us at season.tickets@lner.co.uk showing:

• Full name on the season ticket
• Original Ticket Number of the season ticket
• Please cut your ticket in half from top to bottom with VOID written across it
• Take a photograph of the ticket on a plain background with the two pieces of the ticket clearly apart
• Please ensure the details on both halves of the ticket are readable
• It is only necessary to send an image of your actual travel ticket(s), we do not need to see your seat reservation or collection receipt
• Season ticket end date (where applicable)
• Photocard Number (if a season refund)
• Station from and station to
• Class of travel (First or Standard Class)
• Amount
• And your last day of travel

Season ticket refunds are subject to a £10 administration fee. We are currently working to normal timelines for processing Season ticket refunds.

From Monday 7 September, Season Ticket refunds will apply from the date of the refund application, although an exception will remain for certified sickness as per National Rail Conditions of Travel.

If you bought your Season Ticket directly from us, we can generally give you a refund under the following circumstances:

• In the case of an annual Season Ticket: provided there are 7 or more weeks validity remaining. Annual Season tickets typically have no refund value after 10 months and 12 days, although they are still valid for travel until the expiry date.
• In the case of a Season Ticket valid between one and ten months: provided there are seven days (or more) validity remaining.
• In the case of a weekly Season Ticket: provided there are three days (or more) validity remaining.
• You can see an estimate of your Season Ticket refund using our Season ticket refund calculator.
• Season Ticket refunds are subject to a £10 administration fee.

We are currently working to normal timelines for processing Season ticket refunds of 14 working days.

• Please note that annual Season Ticket refunds are calculated on the difference between the price you paid and the cost of tickets for the time you actually used it.
• Because annual tickets offer significant savings compared to paying weekly or monthly,  refunds are not made pro rata, the calculation is based on the refundable value over 40 weeks instead of 52, as the ticket price is based on the cost of 40 weekly tickets. 

Find out how to claim a refund

If you travel on a LNER service that's late by 30 minutes or more, we'll give you compensation. For season ticket holders you'll need to do some sums to work out your compensation.

Find more information on the Delay Repay page.

Yes, but it'll have to be out of the wallet so you can pop it in the gate. If your Season Ticket gets damaged, just ask for a replacement at the Travel Centre you bought it from.

If your ticket is damaged and won't let you through the gate, ask a member of staff for some help. They'll be able to open the gate for you. 

If your Season Ticket gets damaged, head over to the Travel Centre you bought it from and they'll get you a replacement.