This is our way to help
The nation has entered a peculiar time and people up and down the country have been doing wonderful things.
Whether you’re a key worker taking the fight to COVID-19, or one of the millions doing their duty by staying at home, this time has impacted us all.
As a train company, we are committed to keeping the essential transport routes running, to ensure that Britain’s heroic vital workers can get to where they need to go as swiftly and as safely as possible.
We also share a broader responsibility to help the communities we serve through these uniquely challenging times.
That’s why we are doing everything we can to ensure that our customers don't pay the penalty for travel disruptions during this period.
It’s why we’re working with our partners to find innovative ways to keep people socially connected, even if have we all have to maintain physical distance, for now.
And it’s why, when things start to get back to normal, we promise to make getting to those people and places we’ve missed the most as easy and affordable as possible.
This is our way to help. This is our LNER.
To all of the country's key workers, we wanted to say a huge thank you. For keeping us safe, keeping us fed and keeping the country moving.
Keeping the essentials running
People have been asked to stay at home to stop the spread of Coronavirus. As a train company, we are committed to keeping the essential transport routes running, to ensure that Britain’s heroic vital workers can get to where they need to go as swiftly and as safely as possible.
We've taken steps to ensure that those travelling on our services, along with our colleagues, are kept safe. You can see more information about our steps to keep people safe, as well as our vital services on our Coronavirus Travel Information page.
It's easy in these uncertain times to feel like you're alone. We're here to tell you that you're not alone. Millions of people feel like they're alone on a normal day, but these are not normal days.
We've highlighted some of the things you can do to help fight the loneliness and keep your mental health on track.
What we're doing to help
We understand how important the communities along our route are. That's why we're working to support our local communities, suppliers and empowering our colleagues to do the same.