Welcome to LNER

We’re here to provide the very best experience in train travel.

From booking your ticket, to asking us a question on the platform and getting settled onboard our trains, we want to make every step as easy and enjoyable as possible.

Our new Azuma train is just a glimpse of what’s to come. Bringing faster journey times, more space and more seats, with the same great value fares. Every day we deliver the small details that make a big difference to your journey. Serving locally sourced tasty food and free Wi-Fi in first and standard and being a more responsible business.

We put our heart into everyone’s journey. Bringing Grandmas to spend time with their families, reuniting long-distance friends and playing our small part in making memories on family days out.

Who are we?

LNER is the rail company that operates on the East Coast mainline.

We took over after Virgin Trains East Coast in June 2018 and we have ambitious plans to change the face of train travel. We want to create a service everybody loves, that our people are proud to work for and that helps the communities that we’re part of to flourish.

We kept our promise to maintain a seamless transition between old and new. While doing that, we launched the future of rail travel, with our new Azuma train. It’s already a great success, introducing more seats, more space and above all, more reliability.

Whether you’re nipping to your auntie’s for cake and a cuppa, braving a meeting with the boss or treating the kids to a day of candy floss and sandy toes. We’re with you. Making it happen. Connecting towns and cities, people and places with pride.

Our Values

Our values are what makes us tick. They make us LNER from ticket to track.

We put our heart into everyone’s journey and here’s how we do it.

WHY CHOOSE LNER?

Everything we do at LNER is geared towards delivering great experiences for our passengers, our colleagues and our communities.

Together, we’re driving innovation and transforming rail travel. By being on time, having more trains and more seats, to the huge leaps in engineering like our stunning Azuma train.

People, places and moving forward are top of our list. We embrace the communities that we operate in, welcome change and are determined to constantly improve everyone’s travel experience across the nation. Not only that, our team is proud to be part of LNER and because of this, they deliver a great service. A service better than anyone else because they care a little bit more.

That’s what makes us LNER.

OUR VISION

OUR PERFORMANCE

Keeping our word.

Speaking clearly and listening carefully

You'll always get the clearest, most accurate and complete information we've got, throughout your journeys.

Delivering unbeatable service

Whether you're travelling or waiting, booking or just looking, we'll make it as easy and enjoyable as we can.

Righting wrongs

Hiccups happen. When things don’t go according to plan, we put them right quickly.

Our Passenger's Charter

This spells out in black and white our commitments to our passengers.

Are we up to scratch?

How was it for you?

Customers' views on our performance. Independent, objective research, straight from the horse's mouth.

The official view on our train services

There are national standards for punctuality, reliability and so on. Plus we have our own expectations.

Our plans for improvements

We're good, but we could always get better. Here's some things we've got planned for the near future.

Performance snapshot

At a glance, see how we're doing.

Get to know us better

FAQ

Got a burning question? Let's throw some light on those queries.

What does LNER stand for?

Is LNER Nationalised?

Is LNER publicly owned?

Who is LNER?

What is the East Coast Line?

How do I get a railcard?

How fast does an LNER train go?

Who runs LNER?

How do you pronounce LNER?

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