Welcome to LNER

We’re here to provide the very best experience in train travel.

From booking your ticket, to asking us a question on the platform and getting settled onboard our trains, we want to make every step as easy and enjoyable as possible.

Our new Azuma train is just a glimpse of what’s to come. Bringing faster journey times, more space and more seats, with the same great value fares. Every day we deliver the small details that make a big difference to your journey. Serving locally sourced tasty food and free Wi-Fi in first and standard and being a more responsible business.

We put our heart into everyone’s journey. Bringing Grandmas to spend time with their families, reuniting long-distance friends and playing our small part in making memories on family days out.

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Who are we?

LNER is the rail company that operates on the East Coast mainline.

We took over after Virgin Trains East Coast in June 2018 and we have ambitious plans to change the face of train travel. We want to create a service everybody loves, that our people are proud to work for and that helps the communities that we’re part of to flourish.

We kept our promise to maintain a seamless transition between old and new. While doing that, we launched the future of rail travel, with our new Azuma train. It’s already a great success, introducing more seats, more space and above all, more reliability.

Whether you’re nipping to your auntie’s for cake and a cuppa, braving a meeting with the boss or treating the kids to a day of candy floss and sandy toes. We’re with you. Making it happen. Connecting towns and cities, people and places with pride.

Our Values

Our values are what makes us tick. They make us LNER from ticket to track.

We put our heart into everyone’s journey and here’s how we do it.


Everything we do at LNER is geared towards delivering great experiences for our passengers, our colleagues and our communities.

Together, we’re driving innovation and transforming rail travel. By being on time, having more trains and more seats, to the huge leaps in engineering like our stunning Azuma train.

People, places and moving forward are top of our list. We embrace the communities that we operate in, welcome change and are determined to constantly improve everyone’s travel experience across the nation. Not only that, our team is proud to be part of LNER and because of this, they deliver a great service. A service better than anyone else because they care a little bit more.

That’s what makes us LNER.



Keeping our word.

Speaking clearly and listening carefully

You'll always get the clearest, most accurate and complete information we've got, throughout your journeys.

Delivering unbeatable service

Whether you're travelling or waiting, booking or just looking, we'll make it as easy and enjoyable as we can.

Our Passenger's Charter

This spells out in black and white our commitments to our passengers.

Are we up to scratch?

How was it for you?

Customers' views on our performance. Independent, objective research, straight from the horse's mouth.

Performance snapshot

At a glance, see how we're doing.

Get to know us better


Got a burning question? Let's throw some light on those queries.

What does LNER stand for?

LNER stands for London North Eastern Railway. We run up and down the East Coast mainline from busy London right up the east side of England to stunning Inverness.

Is LNER publicly owned?

We are publicly-owned, headquartered in York, and our parent company is DfT OLR Holdings Ltd which is owned by the Secretary of State for Transport

Who is LNER?

We are a proud bunch who love to give all our customers a great experience on every journey. We put our heart into rail travel every day to bring you progressive travel, faster trains and more seats.

What is the East Coast Line?

This is our main line and it covers 936 miles from London to Peterborough, the East Midlands, Leeds and York, all the way to Newcastle, Edinburgh and beyond to Aberdeen. Then we carry on to lovely Glasgow and Inverness. It’s quite a run.

How do I get a railcard?

You can buy most of our railcards online, or in our stations. Even saving up to a whopping 60% if you’re eligible. Take a closer look here.

The nine Railcards you can buy are:

  • Two Together
  • 16 to 25
  • 16 to 17 Savers
  • 26-30 Railcard
  • Family & Friends
  • Senior Railcard
  • Veteran Railcard
  • Disabled Persons Rail card
How fast does an LNER train go?

Our new shiny Azuma train can reach speeds of up to 125 miles an hour. Not only will your journey be more comfortable and smoother, it will be quicker. Yes, Azuma accelerates out of stations faster than any of our other trains. We love it and think you will too.

Who runs LNER?

The Department for Transport, or DfT owns LNER. They took over the franchise after Virgin Trains East Coast handed it back to the government. For us it’s a brilliant opportunity to bring rail travel up to speed and journey into the future. Are you with us?

How do you pronounce LNER?

LNER is an acronym for ‘London North Eastern Railway’, so the way we pronounce it is by using each letter separately – ‘El’, ‘En’, ‘Ee’, ‘Ar’