A bit more detail about who we are, what we do, and how well we're doing it.
You'll always get the clearest, most accurate and complete information we've got, throughout your journeys.
Whether you're travelling or waiting, booking or just looking, we'll make it as easy and enjoyable as we can.
Hiccups happen. When things don’t go according to plan, we put them right quickly.
This spells out in black and white our commitments to our passengers.
Customers' views on our performance. Independent, objective research, straight from the horse's mouth.
There are national standards for punctuality, reliability and so on. Plus we have our own expectations.
We're good, but we could always get better. Here's some things we've got planned for the near future.
At a glance, see how we're doing.
There's loads of work to do - fancy getting stuck in? We'll make it worth your while.
Impress your friends with these fun facts about LNER.