About us

A bit more detail about who we are, what we do, and how well we're doing it.

Our commitments

Speaking clearly and listening carefully

You'll always get the clearest, most accurate and complete information we've got, throughout your journeys.

Delivering unbeatable service

Whether you're travelling or waiting, booking or just looking, we'll make it as easy and enjoyable as we can.

Righting wrongs

Hiccups happen. When things don’t go according to plan, we put them right quickly.

Our Passenger's Charter

This spells out in black and white our commitments to our passengers.

How we’re measuring up

How was it for you?

Customers' views on our performance. Independent, objective research, straight from the horse's mouth.

The official view on our train services

There are national standards for punctuality, reliability and so on. Plus we have our own expectations.

Our plans for improvements

We're good, but we could always get better. Here's some things we've got planned for the near future.

Performance snapshot

At a glance, see how we're doing.

Get to know us better

There's loads of work to do - fancy getting stuck in? We'll make it worth your while.

View our latest job opportunities

Impress your friends with these fun facts about LNER.

View facts and figures

Latest news

Hot gossip and need-to-know news from our world.